London Moverz is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.
1. Who We Are
London Moverz is a moving and man and van service operating in London. Our contact details are:
- Address: Southfield Road, London W4 5LD
- Email: londonmoverz@gmail.com
- Phone: +44 7897 383022
2. What Data We Collect
When you contact us or make a booking, we may collect:
- Your name and contact details (phone number, email address)
- Collection and delivery addresses
- Details about your move (dates, items, access requirements)
- Payment information (we do not store card details)
- Communications between us (emails, WhatsApp, SMS)
We also collect anonymised data through Google Analytics and Google Tag Manager about how visitors use our website (pages visited, time on site, device type). This data cannot be used to identify you personally.
3. How We Use Your Data
We use your personal data to:
- Provide you with a quote and carry out your booking
- Communicate with you about your move
- Process payment
- Respond to queries and complaints
- Improve our services and website
- Comply with legal obligations
We will never sell your data to third parties or use it for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your data on the following legal grounds:
- Contract: processing is necessary to fulfil your booking.
- Legitimate interests: to improve our services and communicate with customers.
- Legal obligation: where required by law.
5. How Long We Keep Your Data
We retain customer data for up to 3 years after your last interaction with us, after which it is securely deleted. Financial records are kept for 7 years as required by HMRC.
6. Sharing Your Data
We do not sell or share your personal data with third parties, except:
- Google (Analytics / Tag Manager) — anonymised website usage data only
- Where required by law or legal proceedings
- With subcontractors who assist with your move, bound by confidentiality obligations
7. Cookies
Our website uses cookies via Google Analytics and Google Tag Manager to understand how visitors use the site. These are analytics cookies only and do not collect personally identifiable information. You can disable cookies in your browser settings at any time.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict how we process your data
- Withdraw consent at any time (where consent is the legal basis)
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at londonmoverz@gmail.com.
9. Data Security
We take reasonable steps to protect your data from unauthorised access, loss or misuse. Customer data is stored securely and access is limited to those who need it to fulfil your booking.
10. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available at londonmoverz.co.uk/privacy.
11. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at londonmoverz@gmail.com or +44 7897 383022.